Delivery
Shipping

Domestic orders (Philippines) receive complimentary delivery via LBC Express or optional hand-delivery (Metro Manila).

International orders receive complimentary delivery via DHL Express for minimum orders of USD 500. For purchases below this value, standard rates apply.

DHL Express delivers orders within 2 to 10 working days from the date of dispatch. This timeframe does not include any delays that may arise from customs clearance and/or deliveries to rural areas. To ensure accurate delivery to your address, please make sure to include specific address details such as your suite number and company name, if applicable.

See below standard DHL Express worldwide shipping rates for your destination country. For delivery to regions not included below, please contact us through our support channels.

 

Domestic  –  Complimentary Philippines
Zone 1  –  $37 Hong Kong SAR
Malaysia
Singapore
South Korea
Indonesia
Macao SAR
Taiwan
Thailand
Zone 2  –  $52 Australia
Japan
New Zealand
Bangladesh
Bhutan
Brunei
Cambodia
China
India
Laos
Maldives
Myanmar (Burma)
Nepal
Sri Lanka
Vietnam
Papua New Guinea
Zone 3  –  $65 Canada
United States
Mexico
Zone 4  –  $80 Albania, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City
Zone 5  –  $93 United Arab Emirates
Kuwait
Oman
Qatar
Saudi Arabia
Timor-Leste
Iceland
San Marino
Order Tracking

Once your order has been shipped, you will receive a shipping confirmation e-mail which includes an individual tracking link, allowing you to see the progress of your delivery.

Import Taxes and Duties

Import duties and tax are included for all orders bound to select territories: Hong Kong and Philippines.

For the rest of the world, orders are shipped on a DDU (delivery duty unpaid) basis, and as such may incur import duties, tax and other related fees upon delivery, depending on your shipping country and local customs authority guidelines. Prior Matter cannot be held responsible for any costs, taxes, or delays due to customs, over which it has no control.

In cases where an item cannot be delivered to the address due to unpaid import taxes, duties, or other related charges, Prior Matter does not accept refunds, as these fees remain the responsibility of the buyer.

For any requests relating to customs declaration for your purchase, please contact us before placing your order.

Insurance

All purchases are insured for up to USD 500, in cases of lost packages whilst in transit to your address. Full insurance coverage can be requested through our customer service email.

Once your purchase has been delivered by DHL Express to your specified address as indicated on the tracking link, the goods you have ordered will become your ownership, after which Prior Matter no longer bears any responsibility. After this point, any delivery-related disputes must be subsequently resolved through the courier’s customer service.